Under the policy that "Safety is our first priority" and the Safety Slogan based on the policy, the Group ensures that each employee carries on the safety cultures and strives to provide safe and secure services.

The Group establishes a unified priority initiative policy every year and works on activities based on the policy and the Safety Slogan.

Once every six months, the president of Group companies at operation sites and the executive officer or the operating officer in charge at our head office and headquarters send a "Safety Top Message" to raise safety awareness.

The Company assigns "an operating officer in charge of safety" reviewed by the Board of Directors and promotes top-down safety activities. Monthly Executive Committee deliberates and receives reports on accident occurrence and semi-annually Audit & Supervisory Board also receives reports on the progress of safety activities and accident occurrence, in order to ensure safety activities promotion and management under a system that also enables supervision by the Board of Directors.

In addition, we have built a system that allows all executive officers and operating officers, including the Executive Chairman, and President, to receive the initial report and follow-up reports by email in the event of an accident, so that they can take prompt measures to prevent the occurrence of similar accidents.

Furthermore, we have established "Safety and Health Management Regulations" and have built a safety management system for each office and Group companies. Specifically, Safety Instructors who completed about three months of safety instructor mentoring training are assigned to the head office and individual group companies to provide daily safety instruction, and a "Health and Safety Committee" is set up in each office, in promoting measures to prevent hazards and health problems for employees. Moreover, we have been working to improve safety levels by sharing safety-related information at company-wide presentations held each year.

In order to protect the safety of employees and deliver safety and security to customers, our group has been working to acquire specialized knowledge, improve driving skills and inspection skills, and to raise awareness and improve knowledge about safety through a variety of safety-related education and training, as well as internal and external driving competitions, and practicing safety activities throughout the Group. We also recognize that safety activities in collaboration with our transportation partner companies are essential to improving safety levels throughout the supply chain. And we are managing progress by setting targets such as for identifying the situation of accidents including those involving transportation partner companies and sharing accident reduction targets.

The Group performs progress management of safety promotion activities using the following safety indicators, and reflects this in the next fiscal year's initiatives.

We adopt various safety technologies to vehicles and facilities at each site to prevent accidents.

In order to protect drivers as an organization and not to become either the victim or assailant, we are promoting the installation of "SSCV-Safety," a solution to prevent accidents due to absent-minded driving.

In Japan, we completed the installation of "SSCV-Safety" in all approximately 2,300 commercial trucks and private vehicles owned by the Group, and started its operation. The installation of "SSCV-Safety" has allowed us to provide drivers with guidance based on the daily review, reducing the number of average incidents in FY2023 by 60% year on year.

This activity has also contributed to enhancing compliance by raising drivers' safety awareness and realizing stable and systematic vehicle assignment by raising awareness on health management.

We have installed rear view cameras and monitors on all of the approximately 3,800 vehicles of our domestic Group companies and are using those to check the safety of the surrounding area by sight and on monitors. In addition, when introducing new vehicles, we are working to ensure that they are installed as standard equipment. We are also promoting the introduction of systems that add a human presence detection function to the rear view cameras.

In addition to all trucks it owns in Japan, the Group has also installed dashboard cameras in forklifts so as to be used for daily activities to secure safety including confirmation with finger pointing and calling during operation. We are also installing dashboard cameras in overseas group companies. By FY2020, all forklifts owned by us will be equipped with the cameras, and installation of the cameras will be mandatory for all new forklifts.

We have introduced to forklifts we own in Japan human detection cameras that detect people among obstacles, notify of their approach with a buzzer and lamp, and slow down vehicles. In the future, we will expand the introduction of these cameras to reach forklifts as well.　 　

The Group launched the Crime Prevention and Accident Prevention Project in FY2022 to create a workplace environment with further enhanced crime prevention, accident prevention and disaster mitigation in addition to existing safety and quality activities. To realize the future logistics center envisaged by the Company, we are proceeding with visualization of safety, quality, productivity, fire prevention, accident prevention and crime prevention perspectives through a "Centralized Safety and Quality Control Center" performing AI recognition of incidents and hazardous work, detection of anomalies through deep learning and centralized management of alerts.

As part of our efforts to enhance our warehouses, we are working to visualize safety- and quality-related incidents and hazardous work that may occur in our logistics centers. In FY2022, to realize the automated center concept which visualizes and centrally controls safety/quality/productivity/fire prevention/crime prevention, we introduced a video management system with advanced analysis functions in seven logistics centers in Japan. We implement cloud-based remote monitoring and centralized control at the "Centralized Safety and Quality Control Center" established in the head office. From FY2025, we plan to expand such functions as issuing alerts using AI and increase the number of locations subject to monitoring.　

We have developed our own firefighting visualization system to strengthen our self-defense firefighting system by ensuring compliance with the Fire Service Act and other relevant laws and regulations. In January 2023, we began the firefighting equipment control using the system at approximately 500 sites. The system enables us to manage inspection deadlines through real-time checks of the inspection status of firefighting equipment, which leads to prevention of cases where firefighting equipment remains unrepaired by an oversight and reduction of human and material damage, etc. due to defective firefighting equipment.

Each year, the Group sends contestants in "the National Forklift Driving Contest^*1" and "the National Truck Driver Contest^*2" for the purpose of acquiring specialized knowledge, improving driving skills, and boosting awareness of safety issues.

Again in FY2024, contestants who won out at prefectural-level preliminary contests around the country competed in the national contests and achieved excellent results. Through these activities, we strive to raise safety awareness and prevent accidents not only for truck drivers and forklift operators but also for all employees.

A total of 11 contestants from the Group participated in the competition, where contestants strive for the highest score in both the academic knowledge and skill competitions (inspection and driving), and a total of 6 contestants won awards in the 4-ton division, 11-ton division, trailer division and woman's division.

A total of 12 contestants from the Group participated in the competition, where contestants strive for the total score of three categories of academic knowledge, inspection skills and driving technique, and won 2nd and 3rd place in the general division, and won 4th place in the women's division.

In FY2020, both contests were cancelled due to the spread of COVID-19.

We envision a full range of scenarios in workplaces and implement appropriate on-site training sessions based on these, covering both practical training and experiential sessions. We have also introduced experiential education that reproduces dangerous workplace accident using VR (Virtual Reality).

The Group provides experiential sessions using virtual reality (VR) technology. We have created scenarios that allow workers to experience dangerous locations and actions at logistics sites, and we use 360-degree cameras at actual workplaces to reproduce behaviors with potential risk of causing occupational accidents in a virtual space. In this way, we are creating VR video content that helps improve worker safety awareness. We now provide a total of 17 visual content items for VR education and are systematically implementing loans and experiential sessions matching needs in the workplace. In FY2024, we provided the experiential sessions mainly focusing on "collisions with forklifts" at each location. From FY2023, we conduct similar experiential sessions at overseas locations.

The Group conducts lectures and practical trainings for new employees to acquire safety knowledge when join the Company.

When we launch a new business or introduce new facilities, etc., we hold phase-gate meetings attended by executives at each stage of planning, investment, and operation. At each meeting, potential occupational safety risks are identified and evaluated, and measures are taken to reduce risks.

Holding face-to-face group training sessions continues to be difficult when taking into account preventing the spread of COVID-19. Under such circumstances, the Group conducts live training sessions by utilizing web conferencing tools and video technology such as chroma key compositing. Holding online sessions similar to face-to-face training not only enables close communication with trainees, but also helps prevent the spread of COVID-19.

We installed digital signage at various locations at the logistics site, such as break rooms in the warehouses and truck driver waiting areas, and repeatedly display the description, causes, and measures of accidents using videos to raise the safety awareness of all employees.

The Group established the LOGISTEED Work Standards, which set out safety rules for all operations that occur in the course of providing logistics services, including transport and warehouse operations.

We have been conducting initiatives linked to Value Change & Creation Activities (VC activities) to instill safety awareness in each workplace. In FY2022, the "dialogue session" with management that is one of the VC activities was held on the themes of safety, quality and risk management. By talking about each other's activities and experiences across roles, we made it a place to create opportunities to obtain realizations for future improvement activities. Furthermore, we established a new "Collection of Safety, Quality and Risk Cases" section on the internal platform for sharing examples of VC activities, and will raise accessibility to information on good examples useful for improvement activities in each workplace to promote the spread of the improvement mindset.

In order to spread global safety standards of our group overseas, we have been deploying safety activities in the same way as in Japan to raise awareness of safety management. In specific we send "Safety Caravans" led by Japanese instructors to overseas and engage in improvement activities together with local staff. The Labor Safety Promotion Office at the Company's head office and the safety promotion managers and staff in overseas local subsidiaries engage in direct dialogue on site while proceeding with safety checks, etc., and work as one not only to directly take steps on site to address issues that are exposed, but also to strengthen ties between workers to enable smooth implementation of continuous improvement measures after the Caravans.

In FY2024, we implmented "Safety Caravans" in Thailand, Malaysia, Turkey and China, dug deeper into accidents that occurred, verified the effectiveness of measures, and performed various checks related to safety management, while working to share safety culture and raise safety management awareness.

From FY2013, our group overseas locations have held forklift competitions for local employees. These competitions are planned and managed by local safety personnel who have inherited our company's safety culture to improve safety skills, and they also serve the purpose of helping individuals to be more aware of their own growth trajectory through healthy competition between local employees.

Monthly publication of Safety & Quality assurance news is done once a month in Japanese, English and Chinese to report on the occurrence of accidents and disasters, and that is disseminated within the Group. We publish good examples of the causes of accidents and measures to prevent recurrence and strive to raise awareness of safety management not only in Japan but also overseas to prevent similar accidents from occurring.

As an important element of our CSR (Corporate Social Responsibility), all employees at our company and its group companies work in unison to abide by the following principles, under the initiative of our top management.

In FY2024, there was one case at a group company that fell under the statistics on accidents stipulated in Article 2 of the Transportation Safety Management Regulation.

The vehicle management managers of each group company　and business establishment managers set an annual plan for safe driving education, and provide driving coaching to driver employees using SSCV-Safety (Safety Operation Management Solution) as needed, in addition to education on the knowledge necessary to prevent traffic accidents.

Regarding the introduction of safety technology and safety education, each group company is actively budgeting for and promoting these activities.

We have established a reporting and communication system so that we can respond promptly to all accidents that occur in our group. We respond to particularly serious accidents both domestically and internationally with a system that sends e-mails to all concerned parties including the Executive Chairman and CEO, and President and COO as the first report.

For Group companies, we provide sensory education such as training in danger prediction during night operations.

In FY2024, we did not receive any Transport Safety Order, Business Improvement Order, Suspension of Use for automobile or any other transport equipment, or Business Suspension Order.

The following is the data including frequency rate and severity rate of workplace accidents.

We are promoting the "Health and Productivity Management" through various initiatives to ensure employees can stay healthy, feel secure, and find their work rewarding, with an aim to increase the productivity of the organization as a whole and the corporate value through active participation of each and every employee.

We issued the Group Corporate Health Declaration in August 2022. Under the basic policy set forth for health and productivity management, we have established a system and are working on various measures.

Our group will implement various initiatives based on the concept of health and productivity management to realize a safe, healthy, and rewarding workplace.

Our occupational health staff, including public health nurses and other medical professionals, works in collaboration with the health insurance society (division of duties and coordination) to take a population approach^*1 by disseminating health topics (every month), and a high-risk approach^*2 by providing health guidance to those who have health problems.

We incorporate eye fundus examination and cancer screening into regular health checkups to ensure early detection and early treatment of illnesses.

We have put in place a system in which industrial physicians are consulted about health by employees face-to-face and online during working hours, and as needed via e-mail. While utilizing external services, we have established a mental and physical health consultation desk for employees and their families, and provide support such as being able to receive advice from specialists.

We have established the Group Health Management Section, which is staffed by public health nurses and other dedicated staff to support the health promotion of our employees. In addition to providing consultation services to Group's employees regarding chronic illnesses, poor health, mental and physical health concerns, self-care, etc., monthly "Health Topics" are delivered on a dedicated intranet site to help improve health literacy by providing easy-to-understand information on how to live a healthy life. In this way, we work to enhance health management and health promotion support measures and strive to create a workplace where employees can work in good health and with peace.

Our group includes the following items in periodic health examinations to improve the health of employees, which exceed statutory requirements and lead to the corrective action against lifestyle-related diseases and the early detection and early treatment of cancer.

To ensure that each and every employee, the source of the Group's competitiveness, is able to display his or her abilities to the fullest, we promote the creation of a safe and healthy working environment where employees can work with peace of mind. Monthly Health and Safety Committee meetings are held at all domestic business offices to identify risks related to the health and safety of employees and discuss countermeasures. In particular, in regard to health, we monitor four items over time to serve as indicators for health risk assessments, and closely examine the correlation with the percentage of the number of sick days taken. We also provide rank-based training to deepen employees' understanding of occupational health and safety-related standards that are to be followed in the course of business, as well as diet, exercise, and sleep, which are important areas of knowledge for employees in managing their own health.

We ensure that all employees are covered by Health and Safety Committee activities, such as by holding committee meetings even at small-scale business offices that are not required to establish a Health and Safety Committee.

We conducted risk assessments for employees at all domestic business offices based on the following four indicators.

Every month, public health nurses distribute information on health topics (such as preventing adult diseases, stress management, and stopping smoking), and we are also continuously promoting the expansion of health guidance in collaboration with occupational physicians and others.

We are promoting the creation of a healthy and comfortable working environment by means such as the introduction of a smoke separation and air conditioning and ventilation system at logistics centers and sales offices across Japan.

We have been working on "VC activities" with the goals that "the Company continues to grow" and "employees find their work rewarding" as daily improvement activities to implement the "LOGISTEED WAY". We continue to improvement activities in a cycle in which employees come up with ideas on themes aimed at resolving various issues at each business site or department and systematically implement improvements.

Participants commented, "I'm now able to communicate more easily with my superiors and subordinates," "I've gained a deeper understanding of others, which has made it easier to work," and "I have been able to take customer requests to the next level and achieved their satisfaction." Furthermore, we are offering Deep Dialogue Courses to develop human resources with a human-centered design mindset in each workplace. In FY2024, we held 44 courses, mostly online, with 420 participants.

We regularly hold a workshop for generating improvement ideas by directly hearing the voices of employees working on-site. We are striving to improve work environment and operating process by sharing what they think is unnecessary or inefficient and exchanging ideas about how to improve them.

The Digital Improvement Department is developing Digital Improvement Ambassador training to develop human resources who will promote digital improvements in internal operations. In FY2024, we also offered a course for managers to encourage a mindset that promotes digitalization. Furthermore, as part of our developer training, we are brushing up on our educational programs for power users (RPA and kintone) and promoting digital improvements. Furthermore, we have promoted the use of generative AI (Microsoft Copilot) by holding trial sessions for executives and sharing best practices, and as a result, 526 employees are now using it. Furthermore, the Department of Human-Centered Design offered an e-learning VC Basic Course to teach the fundamentals of VC activities, as well as a Deep Dialogue Basic Course to develop listening and questioning skills, and a Skills Improvement Design Course to create materials that are easy to act on from the recipient's perspective and communicate.

We implement cross-departmental productivity reforms by making full use of digital tools such as RPA (Robotic Process Automation). We are promoting the introduction of digital tools from both top-down and bottom-up by sharing good examples of automation and improvement of efficiency of work utilizing various digital tools including RPA in places to share information such as executive meetings and on the company intranet. In addition, increased accessibility to examples of improvements in similar work has activated communication across departments, leading to further improvements in productivity.

We share excellent improvement cases within the Group and manage the progress of improvement initiatives using the dedicated system.

The VC Award is held once a year as a forum for the presentation and commendation of excellent cases of VC activities. In FY2024, we held the VC Awards in November, which was streamed online across regions and countries. 688 people, including our company's executives and employees of group companies, watched and participated on the day, and including the viewers of a recorded program later, approximately 1,200 people participated in the Awards. Of the 355 improvement and best practices selected by each company and department, three representative activities, as voted for by 6,094 employees, were introduced in an elaborate presentation. In addition, Flyjac Logistics Pvt. Ltd. from India made a special presentation on best practices for improvement, demonstrating active sharing of best practices with overseas companies and embodying One LOGISTEED.

The number of improvement initiatives of the entire our group proposed in FY2024 reached approximately 17,600.

In FY2023, we implemented various activities at group companies in addition to the following.

With the aim of creating a workplace where each and every employee can continue to work in good health and safety, we issued a health management declaration in 2022 and are promoting activities to promote the health of our employees, such as the promotion of mental health measures and the expansion of health guidance in collaboration with occupational physicians. As a result of these activities, LOGISTEED was certified as a "Health & Productivity Management Outstanding Organization (Large Corporation Category)" from 2023.